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Reducing risk through learning. Real-time global support. Our  Loss Prevention & Emergency Response team delivers both.

Preventive training, real-time support

​When acting as claims lead - and we aim to be the preferred claims lead in the market - The Club is committed to excellence in service and swifter settlements. 

We are committed to Claims excellence

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The Club’s Situation Room sits at the heart of our head office in Bergen. It’s also very much at the heart of our organisation.

Situation Room is 'the heart' of The Club

Marine insurance with people at its heart →

We're with you.

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Resources

Our global network of surveyors

Active storms

Casualty Response Guidelines - discover more

H&M Casualty Response - Introduction

Key Correspondents

Advice to the Master in Case of Average

Casualty Response Guidelines - discover more 

Operational Advice

Discover our Emergency & Awareness page

Practical advice, global correspondents, weather warnings and more

To prevent, to assist, to resolve. This is the purpose of our Service Concept, with its focus on pro-active loss prevention and mitigation training, real-time contingency support, and a smoother, swifter voyage 'from notification to payment'. It's all delivered by experienced, dedicated people armed with enabling technology and supported by strategic, global partners.

Service Concept - we care beyond the cover

Discover more about our strong capital base

Rated “A”,  with stable outlook, by S&P

Discover our extensive portfolio of marine and offshore energy insurance covers, augmented by The Club's Service Concept.

Trusted products backed by quality service

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Expect more from your career

SERVICE reports issued by makers and / or service companies - as well as reports by specialists - are extremely important.

The importance of service reports